Carbon Hypertension RPM Program
Scheduling
Where can I get technical support for the new blood pressure cuff for troubleshooting help?
You can contact Carbon Health’s support team at 888-851-6481 or email us at support@carbonhealth.com. We are available to help every day from 7:00 am - 7:00 pm PST.
Who do I contact if I don’t receive the new blood pressure cuff in the mail?
You can contact Carbon Health’s support team at 888-851-6481 or email us at support@carbonhealth.com. We are available to help every day from 7:00 am - 7:00 pm PST
Will my Provider or Care team be monitoring my blood pressure when I am not meeting with them?
Will my provider have access to my blood pressure readings?
Do I have to accept a new cuff if I don’t want to?
If you would prefer not to be shipped a cuff, please let your Carbon RPM Care Coordinator know this and we will note in our system that you have requested not to be shipped a new blood pressure cuff that has been designed to share your blood pressure readings wirelessly with the Carbon Health app.
When will my historical blood pressure readings be viewable in the Carbon Health app?
Our team will be working on transferring your historical blood pressure readings from the Carbon RPM app to the Carbon patient app. This will take some time and will not happen immediately. Please allow 60 days for the records to show in your Carbon patient app.
Once your historical blood pressure readings are transferred, you’ll be able to find it under “Documents” in the Carbon patient app.
Will I continue to be charged for RPM?
How do I continue to track my blood pressure readings with my current cuff while I wait for my new blood pressure cuff to arrive?
You can manually log your blood pressure readings in the Carbon Health app. See instructions here on how to log your blood pressure readings.
What will happen if I continue to take blood pressure readings with my current blood pressure cuff?
Beginning January 31, 2023, any blood pressure readings taken on your current blood pressure cuff will not automatically transfer to the Carbon RPM app. The Carbon RPM app will be disconnected and you will no longer have access to it.
We encourage you to manually log your blood pressure readings in the Carbon Health app until you receive the new blood pressure cuff in the mail.
How do I get access to the Carbon Health app?
You can visit our website to access the link to download the Carbon Health app: https://carbonhealth.com/download
If you have any trouble downloading the Carbon Health app, you can contact Carbon Health’s support team at 888-851-6481 or email us at support@carbonhealth.com. We are available to help everyday from 7:00 am - 7:00 pm PST.
Will the new cuff automatically share my blood pressure readings with the Carbon Health app?
When you receive your new blood pressure cuff, it will need to be paired with the Carbon Health app for data to be shared automatically. Please follow the instructions provided in the box to pair your new cuff with the Carbon Health app. If you have any trouble pairing your device, you can call our support team at 888-851-6481 from 7:00 am to 7:00pm Pacific.
When will I receive the new cuff? What do I do with the old cuff?
How much longer will I continue to receive monthly calls from my Carbon RPM Care Coordinator?